FAQ

From what time is check-in possible?

- Check-in: Standard check-in is from 3:00 p.m. If operationally possible, earlier or later arrival can be arranged in advance.

Until what time is check-out?

- Check-out: Standard check-out is until 10:00 a.m. Late departure is only possible with prior confirmation.

Is late arrival possible?

- Yes, the keys will be in the key box.

Is earlier check-in or later check-out possible?

- Yes, but only by prior arrangement.

When will the guest receive arrival instructions?

- Arrival information is sent to guests 1 day before arrival or on the day of arrival.

How does the guest receive the keys or entry code?

- Instructions are provided before arrival.

Whom should the guest contact in case of an issue with arrival?

- If there is any problem, contact details are available at the entrance.

Is it necessary to report the arrival in advance?

- Instructions are provided before arrival, so it is not necessary to report the arrival in advance.

Is parking available at the property?

- the closest parking is available on Zámecka Street (40 m from the entrance) or anywhere in the town centre

Is parking free or paid?

- free from 5:00 p.m. to 8:00 a.m., and all day on public holidays and weekends. More information is available on the town’s website: https://www.mucl.cz/parkovani/ds-1050.

- Parking can be paid via the EasyPark app.

- Free parking is also available at the car park by the ice stadium (approx. 8 minutes on foot)

Are pets allowed?

- Pets are allowed

Is there a fee for pets?

- A fee of 150 CZK is charged for a stay with a pet

Are there walking areas nearby?

- yes

What are the quiet hours at night?

- Guests are kindly asked to respect quiet hours from 10:00 p.m. to 6:00 a.m., especially in common areas and when arriving late.

Is smoking allowed?

- Smoking is prohibited.

Are parties or loud events allowed?

- The accommodation is not intended for parties or loud celebrations.

Is a fully equipped kitchen available?

- yes

Does the apartment have its own bathroom?

- yes

Is there a TV in the apartment?

- yes

Are bed linen and towels provided?

- yes

How many people can stay in a specific apartment?

- The capacity varies depending on the specific apartment and is always listed for each unit.

How many people can be accommodated in total in the apartments?

- Up to 9 people can be accommodated in two apartments.

Is it possible to book multiple apartments at once?

- Yes.

Is it possible to accommodate a larger group in one building?

- Yes, it is possible to book multiple apartments at once. This is suitable for families, groups of friends, sports events and training camps, as well as corporate stays.

Is the accommodation suitable for families, groups of friends, or corporate teams?

- It is possible to accommodate a larger number of guests within one building, which is practical, for example, for business trips, installation teams, or smaller group stays.

Is it possible to accommodate several employees at once?

- Yes, accommodation is also available for companies, work groups and sports clubs.

How many people can stay in one unit?

- up to 9 people

Is long-term accommodation possible?

- For companies, an individual offer can be prepared based on the number of people, length of stay and invoicing or operational service requirements.

Is it possible to issue an invoice to a company?

- Yes, an invoice is a matter of course.

Can an individual offer be prepared for a company?

- For companies, an individual offer can be prepared based on the number of people, length of stay and invoicing or operational service requirements.

Is it possible to arrange regular cleaning or linen changes?

- Yes.

Is it possible to reserve several apartments for a longer period?

- For longer or repeated stays, contact is requested with the desired dates and number of people.

How far is the city centre?

- the apartments are located right in the city centre

How far is the train or bus station?

- bus station 16 minutes on foot, train station 19 minutes on foot

Where is the nearest shop, restaurant or café?

- there are many shops and restaurants in the immediate vicinity

What are some recommended trips in the area?

- there are many tourist destinations around Česká Lípa; more information can be found on the city website https://turistika.mucl.cz/

Is the location suitable for families?

- yes

Is Wi‑Fi free in the apartment?

- Free Wi‑Fi connection is available in all apartments.

What is the network name and password?

- The network name and password can be found directly in the apartment in the pre‑arrival instructions.

How can a stay be booked?

- A stay can be booked through the reservation system at https://www.apartmanvcentru.eu/en/book-now/, or via the Booking and Airbnb platforms.

Is it possible to issue an invoice?

- Yes.

Is it possible to change or cancel a reservation?

- Yes.

Is it possible to get an individual price for a longer stay or a larger group?

- For longer stays or a higher number of guests, an individual offer can be arranged.